Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We provide a 1–hour response time guarantee for each support ticket or e–mail that you submit to the tech support team. We’ll rapidly respond to all general inquiries and forward right away the case to our server administrators in case any additional assistance is needed. If you order the Managed Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • An Outstanding Customer Service

  • We’ll be available to you 24/7/365 to reply to any enquiries that you may have regarding our Control Panel and any of the applications that we have installed on your behalf on the server. In case you also need help tackling server administration procedures, have a glance at our Managed Services package, which includes data backup hard disk drive storage space, OS updates every week, server monitoring and restarting procedures, plus installation and problem troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated web hosting plan includes our free Control Panel, which sports a comprehensive knowledgebase plus a collection of step–by–step video tutorials. Whenever you need assistance with the Control Panel, just hit the Help or Videos buttons situated in the upper right corner.