The accessibility to the customer and technical support that a shared hosting company provides can tell you a lot for the services which they provide too. If you can use only email messages or tickets, you have most probably found a reseller and not the actual web hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true hosting company for additional assistance. If the supplier offers several options for communication with fast response time available anytime, they are almost certainly the top provider, not only a reseller. Which means that you will reap the benefits of prompt assistance and quality support because they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it is generally better to have the option to get hold of your website hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are round-the-clock, so you can forget all about waiting for several days to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You're able to select the most appropriate way to contact us based on where you are or the device you are using. We will assist you for almost any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on public holidays. All your web sites will be available all of the time and so will we. With a number of contact options, you can select the most convenient approach to get in touch with us and find out about our services if you do not have an account yet, or request assistance in case you're already our customer. You can give us a call, start a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it hardly ever takes over 20 mins to receive assistance no matter the complexity of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Using our VPS plans, you will not ever need to wait for more than one hour to receive help for any kind of situation that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the support tickets which you open via your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local phone numbers in a couple of countries worldwide plus a live chat service where we'll assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so regardless what your question or issue is, there's always someone to help you in a timely manner. When you need help with third-party software, which you cannot deploy or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply feature 24/7 support through numerous means of communication and with a one-hour maximum reply time warranty. If you want to find out more about the plans or you have various billing or general questions, you are able to phone one of the local numbers we have around the globe or you can use our live chat support and consult with a live agent. For strictly tech difficulties that need the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email message, since all of these channels are more appropriate to monitor a specific problem. The answer time for them rarely is more than 30 mins, therefore you can forget about having to wait for a whole day in order to receive support. The support service is available for all server-related matters, including the pre-installed software. If you need assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all packages.